Complaints

Dear customers,

If you wish to report a warranty claim or exercise your right to the statutory warranty claim, please use the following online form.

We ask for your understanding that complaints can only be processed on the basis of the fully completed complaint form.

Your Jonito Team

Date of purchase

Invoice number

First name

Surname

Street - optional

Zip code - optional

City - optional

Country - optional

Telephone - optional

E-Mail

Bike

Frame number

Battery number - optional

Engine number - optional

Mileage - optional

Problem description

Image of the component to be complained about* (even if defect on picture is not visible)

Allowed extensions: jpg, jpeg, gif, bmp, png, allowed file size: 4096KB

Picture of the complete bike

Allowed extensions: jpg, jpeg, gif, bmp, png, allowed file size: 4096KB

Picture of the frame number

Allowed extensions: jpg, jpeg, gif, bmp, png, allowed file size: 4096KB

Yes, i accept the General terms and conditions and have read them.

* Required

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