FAQ - Frequently asked questions

Your bike is usually shipped with the forwarding company Hellmann Worldwide Logistics SE & Co. KG.

As soon as your bike has left our warehouse in Lübeck you will receive an e-mail with all the tracking information. You can check the shipping status at any time.

The shipping company will contact you to arrange a date and time slot for delivery.

Please note that providing a phone number when ordering your bike is a requirement for this service.

If you have selected Premium Bike shipping the delivery will be carried out by Wiechert Logistic GmbH.

As soon as your bike is ready for shipment the shipping company will contact you to arrange an individual delivery date.

The Wiechert Logistic GmbH drivers are also bike mechanics. So the final assembly and personal set-up of your new bike will be done competently upon delivery.

All bikes are packed in a sturdy and secure carton made especially for Jonito Bikes and protected from transport damage with high-quality packaging material.

Please check the shipping carton carefully upon receipt before confirming receipt of the goods.

If the shipping carton is not absolutely faultless on the outside take photos of the damage if possible and have it confirmed by the carrier. Otherwise, it will be very difficult to obtain insurance compensation in the event of transport damage.

Take enough time to check the packaging in detail.

By signing for the goods you acknowledge proper receipt of the goods.

Our bikes arrive up to 99% fully assembled.

Pedals have not been fitted and the handlebars have been rotated by 90° for transportation reasons.

For tools you should have standard Allen keys. With sizes 4, 5, 6 and 8 you are well prepared. A 15 mm open-end wrench is recommended for mounting the pedals.

It is possible that air had to be let out of the suspension fork. In this case, you will need a shock pump for the first ride (and for later anyway).

Please note that the sealant for tubeless ready tires is not yet filled in. If this is supplied by the manufacturer it will be included with your accessories.

If the manufacturer does not include pedals in the scope of delivery we will add a pair of simple pedals to your bike.

Some manufacturers do not supply the tires filled with sealing milk.

On some road bikes, the handlebar tape is not yet wrapped so that you can configure the brake and shift lever unit individually.

Please save your invoice carefully. It will be required as proof in case of warranty and/or guarantee claims.

If you have a complaint, please use our online form at complaints so that we can process your case as quickly and efficiently as possible.

If you have a problem that is not covered by the form please send us an email to info@jonito.com. We will then get back to you immediately to find a solution.

Please note that an initial inspection is mandatory for all bikes between 250 and 500 km mileage. Otherwise the best functionality of your bike cannot be guaranteed.